Contact EasyRCM
Whether you're ready to start a free audit, have billing questions, or want to learn more about how we serve fertility practices — we're here to help.
Santa Ana, CA 92701
Houston, TX 77060
Ahmedabad, 380015
We respond to all inquiries within 1 business day. For urgent billing questions, call us directly.
Send a Message
What happens after you submit
Short answer: You hear from a real member of the billing team within 1 business day — not an auto-reply, not a scheduling bot — and the response is scoped to what you actually asked. Discrete billing questions get a direct written answer in that first reply. Audit and partnership requests move to a scoping call.
Every inquiry follows the same three-step path so nothing sits in a queue.
- Step 1 · Within 1 business dayFirst reply from a billing lead
A billing lead reads your message and writes back. If you asked a discrete billing question — “How do we code a cancelled cycle after retrieval?”, “Does Aetna require prior authorization for IUI in this state?”, “How do we handle a Progyny cycle that switched to medical benefit mid-authorization?” — you get the answer in that first reply, with the CPT, ICD-10, or payer-policy reference worked through, not a callback offer.
- Step 2 · Scoping call for audits & partnerships30-minute walkthrough
For a free audit request or a partnership inquiry, we schedule a 30-minute walkthrough call. On the call we ask what your current EHR is, what clearinghouse you use, which payers and fertility benefit managers dominate your mix, and the two or three symptoms — denials, aging, patient-billing friction — that made you reach out. A full EHR login is not required; a summary export (denial summary, A/R aging bucket report, payer mix) is enough for the first pass. See /book-free-audit for the audit intake form and FAQ.
- Step 3 · Written deliverable3–5 business days for an audit
For an audit, the deliverable is a written summary covering your first-pass clean-claim rate, denial mix by category, A/R aging profile, and the specific improvement opportunities we would prioritize. Audit turnaround is 3–5 business days once we have the billing summary data. There is no obligation to work with us after the audit. For an operational or coverage question, the deliverable is the written workflow answer with the coding, payer-policy, and mandate context worked through. If a partnership makes sense on both sides, we agree on scope — many practices start with a single service line or a parallel-audit role before a full transition; typical onboarding runs 2–4 weeks.
How to reach us for different needs
Short answer: Use the form above for anything that benefits from a written response — billing questions, audit requests, partnership inquiries. Call directly for anything time-sensitive on an active claim, authorization, or upcoming cycle.
- Free audit or new-practice evaluation
Use the form or the dedicated intake at /book-free-audit. Attach — or note the availability of — a denial summary, A/R aging report, and payer mix export. A CSV or PDF from your PM/EHR reporting module is enough; a live EHR login is not required.
- Discrete billing or coding question
The form is the fastest path — you get a written, referenced answer in one business day rather than a scheduled call. Include the CPT/HCPCS code, the payer, the plan’s state of issue, and the CARC/RARC code if the claim already carries a denial reason. See our denial management and prior authorization pages for the operational context on each.
- Active claim or authorization that is time-sensitive
Call (888) 822-2125. For anything blocking a next-day retrieval, transfer, or cycle start, a phone call reaches a billing lead faster than an email queue.
- Existing client — day-to-day operations
Continue to use the account channel your team was set up on. If you cannot reach that channel, email info@easyrcm.com and reference your practice name so the message routes correctly.
- Fertility benefit manager, EHR integration, or partnership inquiry
Use the form and mention the topic in the message field so it routes correctly. See fertility benefit manager billing and our eIVF integration for background on where we already operate.
What to include in your inquiry
Short answer: The more of your current billing picture we can see up front, the more specific the first reply. You do not need to prepare a formal brief — a few numbers and one paragraph of context is enough to make the first response useful rather than generic.
Include, where you have them:
- Practice profile. Number of new-cycle patients per month, EHR/PM system in use, clearinghouse in use, and current billing setup (in-house team, outsourced vendor, hybrid).
- Payer mix. Top three to five payers by cycle volume — commercial carriers (BCBS, Aetna, UHC, Cigna), fertility benefit managers (Progyny, WINFertility, Carrot, Maven, Kindbody), state Medicaid where applicable, and self-pay percentage. See our payer billing guides for the reference detail on each.
- Symptoms. The one to three specific problems that made you reach out — a denial-rate tick in a category, A/R aging drift, a specific payer that is slow, a patient-billing friction point, a code you keep getting denied on. Concrete symptoms produce concrete first-reply answers.
- Existing metrics, if you track them. First-pass clean-claim rate, denial rate, days-in-A/R, or net collection rate from any recent 30-day window. If you do not track these yet, the free audit gives you that baseline.
- Anything confidential — flag it. If a section is under NDA or contains PHI examples, mark it and we will handle the exchange through the appropriate channel before you send.
Nothing on this list is a prerequisite. If you only have one sentence to send, send that; the first reply will ask for what we still need. For a broader view of where EasyRCM operates across the U.S. fertility landscape, see the services hub, the state-mandate guides, and the about page.